Refund Policy

At Grand Bay of the Sea, we aim to provide memorable diving experiences while maintaining fairness in our policies. Please review our refund policy below:

Cancellations by the Customer:

More than 7 days before the scheduled activity (excluding diving courses): Full refund or rescheduling at no additional cost.

7 days to 48 hours before the scheduled activity (excluding diving courses): 50% refund or the option to reschedule.

Less than 48 hours before the scheduled activity: No refund will be issued.

Diving Courses:

Payments for diving courses are non-refundable. Rescheduling may be possible under certain circumstances. Please contact us for more details.

Cancellations by Grand Bay of the Sea:

If we cancel your activity due to unforeseen circumstances (e.g., weather, equipment issues), you will have the option to reschedule or receive a full refund for eligible activities. This does not apply to diving courses.

Special Considerations:

Refunds for multi-day packages will be prorated based on unused portions of the package (excluding diving courses).

Medical or personal emergencies will be handled on a case-by-case basis, and supporting documentation may be required.

Refund Process:

Refund requests must be submitted in writing to grandbayofthesea@gmail.com